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Valou® is a registered Trademark at the United States Patent and Trademark Office.

This innovative design received a Utility Patent Award from the United States Patent and Trademark Office, and therefore cannot be legally duplicated and sold by other manufacturers/resellers within the USA territory.

To ensure quality and authenticity of the rings, each piece is marked with .925 for Sterling Silver quality and the designer's signature "Valou" stamp on the band part of the ring.

 

:::SHIPPING 

• International orders 

- Express Mail flat rate $38 (3-5 business days). This is the fastest ans safest method of shipment for our international customers, as it tracks the item all the way to the doorstep.

- Priority Mail flat rate $20 (6-10 business days). This service unforunately does not track parcels in transit beyond the USA border and therefore does not protect a package from loss and theft but for the similar rate/transit delay, we are able to ship your ring via Cerfified Mail service that includes tracking to destination.

 

• USA orders 

- UPS Ground service (anywhere between 1-5 business days)

- UPS 3 days-select

- UPS 2 Days-Air

- UPS Overnight

 

:::RETURN POLICY

 

Email us as soon as possible at: info@valouring.com and let us know of the issue and we will do our best to assist you in the shortest delay.

We are not responsible for lost, damaged or stolen packages returning to our studios, so please make sure to get tracking numbers on all jewelry coming back to our studios, including the original packaging.

 

Returns are accepted on our "All Silver and Gold" line of rings only. 

• No returns or size exchange  "private request custom orders" or "One-of-a kind" pieces featured on the website. Store Credit, yes :)  

 

Size exchange: 

• Only available for our "All Silver and Gold" line of rings. All others are unique pieces and made to order.

• The customer handles the shipping fees of the initial ring back to our studios.

• Upon receipt of the ring, we will switch out the item for a different size and will handle shipping fees back to the customer.

 

Style exchange/upgrade: 

• The customer handles the shipping fees of the initial ring back to our studios. 

• Upon receipt of the ring and agreement via email of the new style desired, we then process the funds adjustment/refund relative to the new piece via customer's preferred method of payment. 

• Shipping fees back to the customer 'on the house'.

 

:::PRIVACY POLICY

Your personal information is very important to us.

We do not sell or otherwise provide your personal information to any third parties, for any reasons.

 

 

:::LIABILITY

Valou® rings are purely intended to be worn as jewelry, and only.

We are not liable for usage of the ring beyond its above stated purpose.

When travelling by air, we recommend that you place the ring in your luggage as to avoid any delay caused by check-in procedures.

 

 

:::PHOTOGRAPHY

Special Thanks for the amazing photographers: Dirk Mai, Ben Cope, David Myrick, Tony Duran and many more... for giving us the privilege to display their work throughout this website.

All photographs and promotional images on this website remain copyrighted by their respective author and cannot be used without their written consent.

 

 

:::WARRANTY

All of our jewelry is protected by a One year Limited Warranty (from the date of purchase).

During the first year of ownership, we will repair any manufacture defects/damages free of charge.

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For any repairs needed on your ring after 365 days from purchase, we offer two services:

V.I.R (Very Important Ring): $20 flat rate basic service fee includes: ring reshaping, professional cleaning/polishing, oxidation removal, CZ stone cleaning + return shipping to customer included.

S.O.S Repair: a $30 flat rate repair fee includes: all the above + bench repairs + return shipping to customer included.

 

 

For any additional information, feel free to email us at info@valouring.com